Courts across the country are recognizing the potential of digital tools to bridge the gap for self-represented litigants navigating complex legal issues. These tools assist users in understanding the legal process and help them make informed decisions about their case.

Working with the National Center for State Courts (NCSC), Philadelphia’s Municipal Court recently introduced two new digital assistants: Tenant Landlord Digital Assistant (T/LDA) and Consumer Debt Information Bot (CODI).

These tools serve as virtual companions—offering step-by-step guidance and plain language explanations—for self-represented litigants in landlord-tenant and consumer debt cases, adding Philadelphia to the growing list of courts embracing innovative technology solutions to improve court services.

“The majority of our litigants are pro se,” said Judge Gregory Yorgey-Girdy, supervising judge of the Civil Division, Philadelphia Municipal Court. “This technology gives them the keys to unlock the doors of the legal process and allows easier access to the Philadelphia Municipal Court.”

Digital Assistants

Philadelphia’s new digital assistants guide court users through the landlord/tenant and consumer debt process. By answering questions about their situation, court users receive a customized “just-in-time” plan in a friendly, plain language document they can bring to court.

“There is no shortage of legal information online. Sometimes the challenge for users is managing it all and determining what to do next,” said NCSC Court Management Consultant Aubrie Souza. “Digital assistants enable individuals to focus on the next steps in their case rather than figuring out how to digest and piece together information found online.”

Read the full article here: Growing use of digital assistants and virtual tools to improve A2J | NCSC