With support from State Justice Institute, LaGratta Consulting, LLC, in collaboration with Rulo Strategies, LLC and the Center for Behavioral Health and Justice at the Wayne State University School of Social Work is assisting twelve pilot criminal courts by collecting and analyzing court user and court staff feedback to assess the value of COVID-19 pandemic-response practices.  Through coordination and lesson-mining of these pilot sites, and the creation of web-based practitioner tools, the project is offering guidance to state courts on how court users and staff have experienced new practices, bringing valuable insights into court leaders’ decision-making process.  This new publication documents user feedback in the pilot sites.